How what you complain about might be costing you – and what to do about it

It’s Friday night and you’re down the pub with your mates, or you’re hanging round the coffee machine with your co-workers, and you’re in moaning mode. I’ve been there, you’ve been there. Glass or mug in hand, putting the world to rights and letting everyone know why something isn’t as it should be. Let’s faceContinue reading “How what you complain about might be costing you – and what to do about it”

Where do you want to get to?

“Would you tell me, please, which way I ought to walk from here?” “That depends a good deal on where you want to get to,” said the Cat. “I don’t much care where-” said Alice. “Then it doesn’t matter which way you walk,” said the Cat. “So long as I get somewhere,” Alice added, asContinue reading “Where do you want to get to?”